Patient Travel

Patient Travel is a “First Nations Health Authority Health Benefits (FNHB) Program” and Haisla Nation assists in delivering their program. Following the program there is no longer an “after hours phone” contact. Haisla Patient Travel operates Monday to Friday, 8:00 am to 4:00 pm.  Offices are closed on weekends and Stat holidays.  The Patient Travel contact is:

Sandra Robinson
Patient Travel Clerk
Office phone: 250-639-9361 Ext. 307
Email: srobinson@haisla.ca
Front desk can be reached at 250-632-3600

Escorts to MediVac clients can also text 250-639-6695 between 8:00 am and 4:00 pm, Monday to Friday. Texts and voicemails received after regular hours will be responded to the following business day. Please note this number is not monitored on weekends or Stat holidays.

Patient Travel requires at least ten (10) business days prior to your appointment to process arrangements on your behalf. Arrangements follow the HNC Finance department cheque processing guidelines. Short of an emergency circumstance, the HNC Finance Department only processes/deposits/prints cheques on Fridays. To avoid delays and the risk of missing deadlines, members are requested to submit their medical transportation appointments as soon as they receive them from their doctor’s office.

FNHA offers a Health Benefits Guide that outlines the benefits offered.  To view the full document click here.

Medical Transportation Benefit Schedule:
The purpose of the Medical Transportation Benefit Schedule is to provide details about the policies, eligibility, criteria and rates for the Medical Transportation Benefit in British Columbia. The document replaces the Medical Transportation Policy Framework and the Medical Transportation Operational Guideline documents.

The Medical Transportation Benefit Schedule applies to all Medical Transportation Benefits administered directly by FNHA or by Funding Agreement Recipients, who have assumed responsibility for the administration of the Medical Transportation Benefit. To view the full document click here.

The FNHA requires the following documentation to be submitted along with the Medical Transportation request form:

1. Documentation from a doctor’s office confirming your upcoming appointment, complete with the date and time.
2. Copy of the physician’s referral including the office address, date, time, and reason for the appointment (if applicable) – FNHA, Health Benefits funds travel to the nearest appropriate health professional and/or health facility. Depending on the nature of your appointment, medical justification may need to be provided to support your travel request.

Physician Escort Request Form:
If you require an escort, the FNHA requires this form to be completed by the physician indicating the medical/legal reason for an escort. The physician should also include a brief description of why and/or how an escort would be assisting you.

Confirmation of Attendance Form:
After your appointment is completed, this form must be stamped by the physician and/or signed by the physician where you attended your appointment confirming your attendance. Please ensure that the date and time of your appointment have also been included on the form. If the section regarding pending appointments is completed by the same doctor, this will eliminate the need to obtain another confirmation of appointment.

Reimbursements:
To process your reimbursement, the following required documentation must be sent to our office:
1. Request for Medical Transportation Form (please clearly indicate what you are requesting for reimbursement).
2. Confirmation of Attendance including date and time (signed/stamped by medical professional).
3. Copy of Physician’s Referral (if applicable).
4. Physician Escort Request Form (if applicable).
5. Original receipts complete with all travel information (if applicable).

Notes about receipts:
Patient Travel does not accept –
-faxed copies or photocopies of receipts.
-receipts that have been altered without confirmation from the provider.

Patient Travel does not require gas and/or meal receipts as those totals are calculated in the office based on regional mileage and meal allowance rates.

FNHA policy states that all invoices submitted for payment for the reimbursement of expenses for medical transportation benefits must be submitted within one (1) year of the service being provided. Requests for reimbursements submitted more than one (1) year after the service is rendered will be rejected. It is recommended that you make photocopies of all documentation submitted to our office for your reference.

If you have, any questions, please feel free to contact the Patient Travel Clerk, Sandra Robinson at srobinson@haisla.ca