Your concerns are important to us and we want to ensure they are addressed effectively. We have established a dedicated process to handle concerns and are committed to resolving them.

Membership are encouraged to speak directly with the staff member you have been in contact with first as the initial step to seek resolution.

If there is no resolution the next step would be to follow up with their program manager/director. No resolution at this level? The next step would be to follow up with the Deputy CAOs. If the matter reaches this level and there is still no resolution then correspondence can be directed to the Clerk to Council who will ensure it reaches elected chief and council.

All concerns from any Haisla member must be presented through the proper Haisla Nation Council channel to ensure the matter is dealt with accordingly.